> ## Documentation Index > Fetch the complete documentation index at: https://developers.huechat.ai/llms.txt > Use this file to discover all available pages before exploring further. # Create or safely replay an appointment > Requires appointments:write. Select the appointment type by service_id or exact service_name; select a resource by resource_id/resource_name or omit it to use an eligible available resource. Supply starts_at in RFC3339 or local date plus time. The configured service duration determines ends_at, so ends_at is optional. Supplying contact_id also requires contacts:read; supplying deal_id also requires deals:write and UUID selectors. API-key callers must provide external_id; retrying the identical request returns the existing appointment without creating a duplicate. ## OpenAPI ````yaml /api-reference/openapi.json post /api/v2/accounts/{accountId}/appointments openapi: 3.0.3 info: contact: name: HueChat support email: support@huechat.ai url: https://huechat.ai/contact description: >- Account-scoped REST API for HueChat: conversations, messages, contacts, inboxes, teams, agents, AI agents and knowledge, WhatsApp templates and broadcasts, workflows, chat menus, appointments and webhooks, authenticated with account-scoped API keys. Every route is scoped to your own account. license: name: Proprietary url: https://huechat.ai/terms termsOfService: https://huechat.ai/terms title: HueChat API version: 2.0.0 servers: - url: https://app.huechat.ai description: Production security: - bearerAuth: [] tags: - name: AI Agents description: >- Assistants you build to answer customers on their own: persona, language, guardrails, tools and a knowledge base, published to inboxes, replying in Arabic or English until they hand off to a human. Create, publish, test, monitor quality and roll back versions. - name: Agents description: The human agents on your account and their availability. - name: Broadcasts description: >- Send a WhatsApp template to a list of contacts from a CSV or saved audience, with scheduling, pause and resume, and delivery reports. - name: Chat Menus description: >- Numbered or button-driven menus a customer sees at the start of a conversation. - name: Contacts description: >- The people your team talks to: phone, email, name, custom attributes, labels and notes. One contact can have conversations on several channels. - name: Conversations description: >- A conversation is one thread between a contact and your team on one channel, with status, assignee, team, labels, priority and custom attributes. List, filter, search, assign, resolve and annotate them. - name: Inboxes description: >- Connected channels: a WhatsApp Business number, an Instagram or Messenger page, an email address or a website live-chat widget. Inboxes decide where a conversation comes from and who can see it. - name: Knowledge description: >- Documents, web pages and text that ground an AI agent's answers. Upload, point at a URL or paste text; HueChat indexes it and the agent cites it. - name: Messages description: >- Everything said inside a conversation: text, attachments, WhatsApp templates and interactive replies. Sending through the API delivers on the conversation's channel and shows in the inbox like any agent reply. - name: Outbound Webhooks description: >- Signed webhooks (v2): HMAC-SHA256 signature on every delivery, test events, delivery logs and secret rotation. - name: Teams description: Groups of agents used for assignment and reporting. - name: Templates description: >- Pre-approved WhatsApp message formats required by Meta for business-initiated messages. Create, sync from Meta, AI-generate, test-send and read analytics. - name: Webhooks description: >- Account webhooks (v1): a URL plus event subscriptions, as configured in the dashboard. Unsigned; prefer Outbound Webhooks for new integrations. - name: Workflows description: >- Automation flows built from triggers and steps: route, tag, reply, wait, hand off. Create, publish, version and toggle. paths: /api/v2/accounts/{accountId}/appointments: post: tags: - Appointments summary: Create or safely replay an appointment description: >- Requires appointments:write. Select the appointment type by service_id or exact service_name; select a resource by resource_id/resource_name or omit it to use an eligible available resource. Supply starts_at in RFC3339 or local date plus time. The configured service duration determines ends_at, so ends_at is optional. Supplying contact_id also requires contacts:read; supplying deal_id also requires deals:write and UUID selectors. API-key callers must provide external_id; retrying the identical request returns the existing appointment without creating a duplicate. parameters: - description: HueChat account ID name: accountId in: path required: true schema: type: integer requestBody: content: application/json: schema: $ref: '#/components/schemas/huechat.appointmentCreateRequest' description: Appointment required: true responses: '200': description: OK headers: X-Idempotent-Replayed: description: true when an identical request returns the existing appointment schema: type: string content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentResponse' '400': description: Bad Request content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '401': description: Unauthorized content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '403': description: Forbidden content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '404': description: Not Found content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '409': description: Conflict content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '413': description: Request Entity Too Large content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '422': description: Unprocessable Entity content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '429': description: Too Many Requests headers: Retry-After: description: 60 seconds before retrying after the API key quota is exceeded schema: type: string content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' '503': description: Service Unavailable headers: Retry-After: description: >- 0 when an interrupted deal-link reconciliation can be retried immediately; absent on other 503 responses schema: type: string content: application/json: schema: $ref: '#/components/schemas/huechat.AppointmentAPIError' security: - ApiKeyAuth: [] components: schemas: huechat.appointmentCreateRequest: type: object properties: contact_id: type: integer example: 42 customer_email: type: string example: customer@example.com customer_name: type: string example: Example Customer customer_phone: type: string example: '+966500000000' date: type: string example: '2026-09-15' deal_id: type: string format: uuid example: 00000000-0000-4000-8000-000000000003 ends_at: type: string example: '2026-09-15T09:30:00Z' external_id: type: string maxLength: 128 minLength: 1 example: erp-appointment-10492 notes: type: string example: Created from ERP resource_id: type: string example: 00000000-0000-4000-8000-000000000001 resource_name: type: string example: Dr. Sara service_id: type: string example: 00000000-0000-4000-8000-000000000002 service_name: type: string example: Initial consultation starts_at: type: string example: '2026-09-15T09:00:00Z' status: type: string enum: - tentative - booked - confirmed example: booked time: type: string example: '12:00' huechat.AppointmentResponse: type: object properties: account_id: type: integer buffer_after_minutes: type: integer buffer_before_minutes: type: integer busy_ends_at: type: string format: date-time busy_starts_at: type: string format: date-time cancellation_reason: type: string cancelled_at: type: string format: date-time completed_at: type: string format: date-time confirmed_at: type: string format: date-time contact_id: type: integer conversation_id: type: integer created_at: type: string format: date-time created_by_ai_agent_id: type: string format: uuid created_by_user_id: type: integer customer_email: type: string customer_name: type: string customer_phone: type: string duration_minutes: type: integer ends_at: type: string format: date-time external_id: type: string id: type: string format: uuid notes: type: string public_id: type: string resource_color: type: string resource_id: type: string format: uuid resource_name: type: string resource_type: type: string service_color: type: string service_currency: type: string service_description: type: string service_id: type: string format: uuid service_name: type: string service_price: type: number source: type: string starts_at: type: string format: date-time status: type: string updated_at: type: string format: date-time version: type: integer huechat.AppointmentAPIError: type: object properties: error: type: string limit: type: string securitySchemes: bearerAuth: type: http scheme: bearer description: >- Your personal access token from Settings → Profile, or a scoped API key (`hc_…`) created at Settings → Developer → API keys. Send it as `Authorization: Bearer `. ````