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HueChat’s public API is a synchronous REST API implemented by the HueChat Go service. The HTTP status and body are the result of that request. Public REST requests do not appear as queue jobs; background jobs shown elsewhere in the product are a separate system.

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What HueChat measures

For authenticated developer traffic, HueChat records privacy-minimized hourly usage by account, API key, HTTP method, route template and status. It measures request count, errors, 429 responses, response time and response bytes. Recent failures retain the request ID and error code for diagnosis. The telemetry does not store your Authorization header, plaintext key, request or response body, query string, or path values such as contact and appointment IDs. Account administrators can inspect per-key usage in Account → Developer API.

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Design a steady integration

  1. Create one scoped key per partner or service and grant only the required scopes.
  2. Add an IP allowlist when the caller has stable outbound addresses.
  3. Set the key RPM to the integration’s expected traffic, within the effective account limit.
  4. Use external_id for appointment synchronization and keep the same payload when safely replaying a timed-out create.
  5. Prefer webhooks over polling, and use bounded list pages for reconciliation.
  6. Log HueChat’s request ID, HTTP status and documented error code on your side, but never log the API key.
  7. Monitor per-key errors, throttles and latency. Rotate before planned expiry and revoke unused keys.

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Retry decisions

For appointment writes, read Appointments and scheduling for external identity, optimistic version, availability and lifecycle rules.

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Capacity is two-level

The account plan or approved account override sets the shared ceiling. Each key then has its own equal or lower RPM. A noisy integration can therefore be contained with a lower key rate without reducing other partners, while the account ceiling protects total platform capacity. See Rate limits and quotas for all headers and responses.